Through Life Software Support
We are pleased to support the applications we develop throughout their life in your business. 

We operate a dedicated support desk with its own priority phone  line.  Calls can be logged at any time during the working day.  Each call is formally logged and will be tracked and escalated to our developers if necessary.



Software Warranty
As a standard part of our development contracts we include a 90 day warranty period during which we will fix problems that might come to light when the system is subjected to its first period of real use.  The warranty can be extended as a part of our support agreements.  Extended warranties for example also provide:

·         Priority telephone support

·         An extension of the bug fix warranty period

·         Inclusive minor updates which may be necessary in the event of minor operating system or base product service packs (eg. Microsoft SQL Server).

Our RFC Change Control Process
After the initial implementation project you may find that you would like to make changes to the requirements and features of the application we have created.  In these circumstances we operate a formal RFC (Request For Change) process.  The RFC process allows us to keep track of your requests responding to them in an orderly fashion and giving you the information that you need to decide if you wish to proceed with the alteration.


Code Escrow
As a standard option to all our software development projects we offer the option of a code Escrow agreement to protect your investment against the unlikely event of us no longer being here to help.  We certainly hope that you'll never need it.  However, if you've made a substantial investment it's your insurance against the unexpected.

Click here and ask us about your project